Delivery and Returns Policy

  • All products ordered online will be delivered only to the areas mentioned in the distribution list.
  • We do not ship any food items internationally.
  • Delivery of perishable food items need to be kept refrigerated between 2 and 5 degrees celsius.  Someone must be at home to accept your delivery. It is your responsibility to ensure that the items delivered are placed in a refrigerator immediately, and consumed within the ‘sell by date’ mentioned.
  • Unless prior arrangements are made, delivery will be typically made between the hours of 6 and 9 pm.
  • Deliveries will not be made on public and national holidays.
  • Products are made to order, and deliveries are made according to our on line delivery schedule.
  • Before you place an order, it is your responsibility to check the ingredients of each product to ensure that you are not allergic or intolerant to any of the ingredients.

Delivery Charges

  • We charge a flat fee of AED 25.00 for deliveries within the Emirate of Dubai for deliveries made according to schedule.
  • We charge a flat fee of AED 40.00 for deliveries to Abu Dhabi, made according to schedule.
  • Deliveries to residents of the Green Community are free of charge.

Cancellations and Refunds

  • We constantly strive to ensure that you are delighted every time you shop with us, however we do appreciate that there might be the rare occasion when we get it wrong.
  • If the incorrect item is delivered, or you receive a damaged product, we will arrange a full refund or replacement. Simply email us at info@cocoyogo.com or call 050 858 2013.  You can also send us a quick 'whatsapp'message along with a photo of the item.
  • We follow a strict health and hygiene policy. Once a food item has left our kitchen we will not accept this item for  return or exchange, even if the package is unopened.
  • If you cancel your order 48 hours or more, prior to delivery we will arrange a full refund. We are unable to make refunds outside of the 48 hour notice period.
  • To ensure that your cancellation is dealt with in a timely manner, we request that you call us on 050 858 2013.